Regulation
Kumari Care is registered with the Commission for Social Care Inspection which is responsible for ensuring that all social care meets the standards and regulations set out in the Care Standards Act 2000.
In addition the company’s performance is regularly monitored by Bristol City Council, Bath & North East Somerset Council, South Gloucestershire Council and the Bath & North East Primary Care Trust.
Each year every client is invited to participate in a Client Satisfaction Survey asking them to let us know how they feel about the care services we provide. This takes the form of a questionnaire which is anonymous. This has proved to be a valuable tool in establishing how our clients rate the service and has led to a number of changes helping to improve the quality of care and the way in which it is managed.
Commission for Social Care Inspection
The company welcomed the new regulations when they were introduced in 2003. It was one of the first home care providers in the area to be registered. It has worked closely and co-operated with the Commission and has largely benefited from the inspection process.
The decision made by the Commission last year to focus on outcomes for the clients and staff rather than the process itself was more than welcomed by the company.
Our latest inspection took place in June 2007 it was well conducted and unlike the previous occasion embraced the service we provide as a whole. The inspection report clearly acknowledged the progress the company has made and we are generally pleased with its findings.
In the first draft of the report the inspector judged the quality rating for the Protection section to be 'adequate'. However, as a result of our response to the draft and from the additional evidence provided the inspector changed the rating for that section to 'good'. Unfortunately this was not amended in the final draft and the report was published in its original form both in hard copy and on the internet.
Despite efforts to get the report changed the Commission has so far declined to correct its document. Naturally we are very disappointed and our confidence in the rating system has been knocked as a result.
Despite this the company is determined to continue in its efforts to build on the quality of its services and the welfare and effectiveness of its staff.
Working in
Partnership with...
Member
of UKHCA